Ledger Privacy Policy Overview – What You Need to Know from ledger.com/start

When you use a Ledger hardware wallet to secure your digital assets, you’re trusting Ledger not only with your crypto security but also with your personal information. The Privacy Policy at ledger.com/start outlines how Ledger collects, uses, protects, and stores your personal data when you interact with its services—including the Ledger Live app and Ledger’s official website.

Whether you're setting up a Ledger Nano X or using Ledger Live to manage your cryptocurrencies, understanding how your data is handled is an essential step in maintaining full control over your digital identity and privacy.

What Personal Data Does Ledger Collect?

Ledger collects personal data based on how you use its services. When you purchase a product or create an account via ledger.com or the Ledger Live app, Ledger may gather:

  • Your full name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment details (handled by third-party processors)
  • IP address
  • Session identifiers
  • Technical usage data (such as clicks, actions, or viewed pages)

This data helps Ledger provide services like product delivery, customer support, and app functionality, and also supports fraud prevention and legal compliance.

Ledger Live and Data Usage

The Ledger Live app is central to the Ledger ecosystem. It lets you install blockchain apps, manage crypto accounts, send/receive digital assets, and update firmware on your Ledger hardware wallet. While Ledger Live keeps your private keys offline, it still processes limited user data such as:

  • Device session IDs
  • Error logs
  • Interaction data (non-identifying)
  • Basic IP data when interacting with partner services

Importantly, Ledger never accesses or stores your recovery phrase, PIN, or private keys. These stay entirely offline, inside your Ledger wallet, ensuring top-tier crypto security.

Data Retention and Security

Ledger follows strict guidelines for data retention:

  • Order info is kept for up to 3 months in the active database and 10 years in archives (as required by tax laws).
  • Marketing preferences are stored for up to 3 years after the last contact.
  • Customer support interactions are retained for 5 years.

All data is securely stored within the European Union, mainly in France. Ledger applies advanced encryption, strict access controls, and regular audits to ensure that your personal data is protected against breaches or misuse.

Sharing Your Personal Information

Ledger shares data only when necessary and only with trusted third parties:

  • Logistics and shipping partners to deliver your Ledger wallet
  • Payment processors to complete transactions
  • Service partners (for features within Ledger Live)
  • Regulatory or legal bodies, when required by law

Ledger does not sell your personal data to advertisers or third parties. When data is transferred internationally (outside the EEA), Ledger uses secure protocols like Standard Contractual Clauses to ensure compliance with EU data laws.

Your Privacy Rights

Ledger’s Privacy Policy also emphasizes your rights as a user under data protection regulations like the GDPR. You have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Restrict how your data is used
  • Object to data processing (e.g., marketing)
  • Request data portability
  • Withdraw consent at any time

You can exercise these rights by contacting Ledger’s customer service team via their official platform.

Final Thoughts on Ledger’s Privacy Policy

Ledger’s Privacy Policy, accessible from ledger.com/start, is designed to protect both your personal data and your overall crypto security. By clearly explaining how user data is handled—and by implementing robust technical and legal safeguards—Ledger shows a strong commitment to transparency and trust.

When using a Ledger hardware wallet, you maintain full control of your private keys and digital assets. Ledger complements that control by securing your identity and ensuring your data is used responsibly and legally.